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Course Description

Examine organizational culture including:

  • Understanding and managing work behavior, perceptions and emotions, motivation and stress
  • Developing work environments that align with organizational culture
  • Providing evaluation, feedback and rewards that model constructive behavior
  • Managing misbehavior

Attention is also given to group dynamics with respect to:

  • Work teams
  • Managing conflict
  • Negotiations
  • Power and politics
  • Empowerment, communication, decision-making and leadership
  • Organizational structure and design
  • Managing change
  • Innovation and creativity

Applies Towards the Following Certificates

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