MGT X465.11 - Supervising with Confidence, Credibility and Influence
71215573
Delivery Options
Classroom-based
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Course Description
Workforce supervision is crucial in business, as supervisors directly interact with most employees. This course covers the supervisor’s role, transitioning from peer to supervisor, and managing with confidence and credibility. It emphasizes adapting to a global workforce by building trust, valuing people, embracing change, and using technology. Participants will learn to build engaging relationships and develop sought-after supervisory skills.Learner Outcomes
- Discuss key factors that contribute to a supervisor’s confidence and professional presence.
- Demonstrate effective communication strategies to build trust and credibility, and gain buy-in with employees, peers, and senior leaders.
- Explore leadership styles and techniques that inspire and motivate individual employees and teams.
- Create and foster a positive work culture by effectively managing change, setting priorities, and encouraging collaboration.
- Compare conflict resolution strategies and develop decision-making and problem-solving skills to enhance supervisory effectiveness.
- Assess individual and team performance, identify gaps and areas for growth using data-driven evaluation methods.
Instructors
Applies Towards the Following Certificates
- Foundations of Effective Leadership : Electives
- Management : Electives
- Strategic Leadership and Supervision : Required
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