Course Description

Participants examine skills and strategies to more effectively supervise workers, build and utilize teams and improve leadership qualities. Case studies explore leading organization design systems and processes to enhance productivity and improve workflow. Specific topics include:

  • Time management
  • Productivity improvement strategies
  • Cutting waste
  • Eliminating duplication of effort
  • Mistake-proofing
  • Communication skills

Emphasis is placed on the use of cross-functional teams, delegation tactics and the skills supervisors commonly use to improve flexibility, reliability, quality, customer service and profitability.

Applies Towards the Following Certificates

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