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Course Description

This course provides a holistic approach to quality with a focus on organizational and operational excellence. Participants will learn to identify the business aspects required when building quality systems into their organizational functions to ensure quality excellence throughout the organization. Primary business objectives must be based upon and facilitate the necessary perspective, which includes choosing the correct quality methodologies, tools, and techniques, to ascertain opportunities for organizational improvement. We will analyze how using this approach creates a positive impact on your organization in areas such as leadership, customer/supplier relations, strategic planning, and process improvement. Students will learn how to make decisions based on data-driven facts versus opinions.

Instructors

  • Ann Campea, WW Readiness Program Manager

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in
Type
Online - Fix-date
Dates
Oct 20, 2022 to Dec 08, 2022
Type
Classroom
Days
Th
Time
6:00PM to 9:30PM
Dates
Oct 20, 2022 to Oct 27, 2022
Type
Classroom
Days
Th
Time
6:00PM to 9:30PM
Dates
Nov 03, 2022 to Nov 17, 2022
Type
Classroom
Days
Th
Time
6:00PM to 9:30PM
Dates
Dec 08, 2022
Schedule and Location
Contact Hours
30.0
Location
  • UC Riverside
Delivery Options
Dual Mode  
Course Fee(s)
Tuition - $555 credit (3 units) $555.00
Available for Credit
3 units
Instructors
  • Ann Campea
Section Notes

Students have the option to attend meetings either in-person, or via live webcast.

Enroll before August 29 and save 15%. Apply discount code FALL15.

 

Section Materials
  • Textbook (Mandatory) The Fa├žade of Excellence: Defining a New Normal of Leadership 1st edition by John Dyer Productivity Press; (September 30, 2019) 1st edition ISBN 978-0367145330
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